Returns

RETURN/CREDIT POLICY

Your satisfaction is very important to us!  We will accept returns or provide credit at KohaPet.com as follows:

Credits for Opened Packages/Separated Cases:

If your pet does not love their opened case or package of KOHA, we will issue a store credit to be used on KohaPet.com within 30 days of the purchase. (Trial packs, single cans, variety packs, and sale items are excluded).

Returns/Refunds for Unopened Packages/Intact Cases:

If the product is unused, unopened and cases/boxes are in the original packaging without damages, we will gladly accept a return for a full refund of product (not including the original or return shipping costs) within 30 days of the purchase according to the following terms. 

Return Terms:

• We will not accept more than one case or one bag of food of the same product.

• Trial packs, single cans, variety packs, and sale items are not returnable or refundable.

• Original shipping charges are not refundable.

• You are responsible for return shipping costs. You can use your own shipping carrier or we can send you a return shipping label at a cost of $15 for each case or bag of food.

For returns or credits from www.KohaPet.com, please email us at customerservice@KohaPet.com or call us at 800-478-7713 X116 M-F 9-5 EST.

Dented Can Policy

We strive to minimize dented cans during the shipping process. However, there are occasions where you may receive a dented can or cans. Cans with minor dents and all seals intact do not compromise the food and do not require replacement. If you receive a dented can that is broken, food is exposed or the can is leaking, we are happy to credit you for those cans.

It is our goal to make sure you and your pet are completely satisfied every time you purchase food from KohaPet.com.