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Your satisfaction is very important to us.

If for any reason your pet does not absolutely love their KOHA pet food, you may return any unused cans, less $15 for one box or less $25 for two boxes for return shipping, within 30 days for a refund. For returns please call us at 800-478-7713 X116 or email us at

We strive to minimize dented cans during the shipping process. However, there are occasions where you may receive a dented can or cans. Cans with minor dents and all seals intact do not compromise the food and do not require replacement. If you receive a dented can that is broken, food is exposed or the can is leaking, we are happy to credit you for those cans.

It is our goal to make sure you and your pet are completely satisfied every time you purchase food from KOHA.