Your satisfaction is very important to us.If for any reason your pet does not absolutely love their KOHA pet food, you may return unused cans from full case purchases or unopened bags within 30 days for a refund. Trial Packs, Variety Packs, 3 single can purchases, sale items and opened bags are excluded and cannot be returned or refunded. Shipping charges are not refundable. Returned cans and unopened bags must arrive intact, without damage and in resellable condition for the refund to be issued. You are responsible for return shipping costs or we can send you a label at a cost of $15 for up to one case of food or up to 3 bags or $25 for two cases of food or 4-6 bags. Returns for less than full cases of cans are pro-rated based on the number of cans returned. For returns please call us at 800-478-7713 X116 or email us at customerservice@KohaPet.com.
We strive to minimize dented cans during the shipping process. However, there are occasions where you may receive a dented can or cans. Cans with minor dents and all seals intact do not compromise the food and do not require replacement. If you receive a dented can that is broken, food is exposed or the can is leaking, we are happy to credit you for those cans.
It is our goal to make sure you and your pet are completely satisfied every time you purchase food from KOHA.
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